Effective Date:
At Shivlornshar, we are committed to providing exceptional calendar management services. This Return and Refund Policy outlines the terms and conditions for cancellations, refunds, and service modifications. We encourage you to read this policy carefully to understand your rights and our procedures.
Shivlornshar provides professional calendar management services on a subscription basis. Our services are delivered continuously throughout your subscription period and include appointment scheduling, calendar optimization, meeting coordination, and related time management support. As these are ongoing professional services rather than physical products, our refund policy reflects the nature of service delivery.
We offer a 30-day satisfaction guarantee for new clients. If you are not completely satisfied with our calendar management services within the first 30 days of your initial subscription, you may request a full refund. This guarantee applies only to your first subscription period and is subject to the following conditions:
You may cancel your subscription at any time by providing written notice. The following terms apply to cancellations:
For monthly subscription plans, you must provide 30 days written notice of cancellation. Your cancellation will take effect at the end of your current billing period. You will continue to have access to services until the end of the paid period. Refunds for the current billing period are provided on a pro-rata basis for unused days, minus any services already rendered.
For quarterly and annual subscription plans, you must provide 30 days written notice of cancellation. Refunds are calculated on a pro-rata basis for complete unused months remaining in your subscription period, minus a 15% administrative fee. Partial months are not refundable. Services already rendered are non-refundable.
To request a refund or cancellation, please follow these steps:
The following items and circumstances are not eligible for refunds:
You may upgrade or downgrade your subscription plan at any time. Upgrades take effect immediately, and you will be charged the prorated difference for the remainder of your billing period. Downgrades take effect at the start of your next billing period. No refunds are provided for downgrades, but you will continue to receive your current service level until the downgrade takes effect.
If you have a billing concern or dispute, please contact us directly before initiating a chargeback with your payment provider. We are committed to resolving billing issues fairly and promptly. Initiating a chargeback without first contacting us may result in immediate suspension of services and may affect your ability to use our services in the future.
In the rare event of significant service interruptions or outages caused by our systems, we will provide service credits proportional to the duration of the interruption. Service credits are applied to your account for future use and are not redeemable for cash. We are not responsible for interruptions caused by third-party platforms, internet service providers, or circumstances beyond our reasonable control.
This Return and Refund Policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993. If our services fail to meet consumer guarantees, you may be entitled to remedies including repair, replacement, refund, or compensation. For more information about your consumer rights, visit the Commerce Commission website at www.comcom.govt.nz.
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Material changes that affect existing subscriptions will be communicated to you via email at least 30 days before taking effect. Your continued use of our services after such changes constitutes acceptance of the modified policy.
If you have questions about this Return and Refund Policy or wish to request a refund or cancellation, please contact us:
Business Name: Shivlornshar
Address: 9 Pah Road, Epsom, Auckland 1023, New Zealand
Phone: +64 9 909 7215
Email: admin@shivlornshar.world
Business Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 2:00 PM NZST